About the Book: 

Total Quality Management provides theoretical concepts and practical knowledge to help develop the managerial skills in the field of quality. There are 18 chapters which discuss the various concepts of quality management, viz., acceptance sampling, statistical quality control, cost of quality, Six-Sigma, tools of quality, failure mode effect and criticality analysis, zero defect, customer satisfaction, quality function deployment, various standards, quality and reliability evaluation, benchmarking, etc. Quality management approaches of the important quality philosophers, such as Deming, Juran, Philip Crosby, Shigeo Shingo, Feigenbaum, Ishikawa, Taguchi and many more are discussed from fundamentals to advancements. Numerical problems and day-to-day examples and usual situations that occur in industries are presented wherever necessary. Altogether, it covers the “Total" and “Quality" of Total Quality Management. This book is meant for the undergraduate students of engineering.

Key Features

• Covers all topics of quality Management
• Explains concepts with the help of thought-provoking cartoons, which also aids in visualization of concepts
• Includes interesting "inspirations/anecdotes" · Covers all topics of quality management and success stories/biographies of the quality Gurus (eminent personalities) of this field

Offers excellent pedagogical features:

• Self-assessment questions at the end of every topic under "Terminal Question Checkpoint (TQC)."
• Various case studies, situation analyses, and topics of mini/major projects have been given under Thoughts for Quality Managers (TQM)"
• The latest developments are given under "Do You Know?"
• Essay type questions have been given at the end of chapters
• Objective type questions to test students' understanding and prepare for the interviews and competitive exams are also included

Contents:

1. Quality: Conceptual Framework

2. Quality Gurus and their Contributions

3. Acceptance Sampling

4. Statistical Quality Control and Statistical Process Control

5. Cost of Quality

6. Six-Sigma: The Quality-Improvement Program

7. Seven Tools of Quality Control

8. Failure Mode, Effect, and Critically Analysis

9. Zero Defects and Poka-Yoke

10. Customer Satisfaction: TQM Strategy

11. Seven New Tools of TQM and Quality Function Deployment

12. Taguchi Approach to TQM

13. Strategic Quality Management

14. Total Productive Maintenance and Kaizen

15. Quality and Reliability Evaluation

16. Benchmaking and Concurrent Engineering

17. Quality Standards, Certification, and Awards

About the Authors:

Dr. N. V. S. Raju is a BE distinction graduate in Mechanical Engineering from OU, Hyderabad. Later, he acquired PG Dip in IRPM from OU, M.Tech. (PEM) from JNTU Hyderabad and M.B.A (Marketing) from BRAOU, Hyderabad. He is associated with professional bodies as MISTE, MORSI and MIPE. He has been awarded Ph.D. in the year 2005 in Mechanical Engineering (with specialization in Reliability Centered Maintenance) from OU, Hyderabad under Dr. K.Narayana Rao, former Member Secretary, AICTE, and former Prof. & Head Dept. of Mechanical Engg. OU, Hyderabad.

He has served in industry also for more than 9 years in various capacities up to Deputy Manager Level in Planning, Production, Maintenance of Hyderabad Allwyn Ltd, Watch Division, and gained practical experience too. Dr. Raju presently serving the student community as Professor of Mechanical Engineering and Vice Principal of JNTUH College of Engineering, Jagtial, Nachupally (Kondagattu), Kodimial Mandal, Karimnagar.

Sixteen books have come from his pen earlier with the titles, Operations Research (OR), Mathematical Modeling & Simulation (MMS), Quantitative Analysis for Business Decisions (QABD) and Instrumentation & Control Systems (ICS) from SMS Education/Hi Tech Publishers, Plant Maintenance and Reliability Engineering, Total Quality Management, Industrial Engg & Management from Cengage Learning India and Optimization Methods for Engineers from PHI Learing India. He has also authored a course in Operations Research for Andhra University (AP), courses in Productivity Management, Plant Engg & Management, Condition Monitoring and Maintenance Management, Industrial Engg & Systems for B.Tech. Mechanical (Manufacturing & Management) of Indira Gandhi National Open University (IGNOU), New Delhi.

He has several publications (more than 50) in various National and International Journals and Conferences to his credit and has been enthusiastic supervisor for several research projects in UG, PG and Ph.D. levels. A project guided by him has bagged a Silver Medal in National level competition in the year 1999 conducted at New Delhi by Institute of Engineers (India) and ISTE. He is the recipient of Shiksha Rattan Puraskar, Bharath Jyothi, Glory of India Gold Medal, Best Citizen of India award, and Vishista Seva Puraskar. His paper on 'Make in India' has won Gold medal at 57th National Convention & 3rd International Conference (2015) conducted jointly by IIIE and SV NIT-Surath, Gujarath, India.