About the Book
Interpersonal communication is the foundation of patient-centered care. The Sixth Edition of Communication Skills in Pharmacy Practice teaches principles and strategies for communicating effectively with patients, caregivers, and colleagues. This edition has been substantially updated to reflect contemporary Issues in pharmacy practice, including patient-professional dynamics, medication safety, electronic communication and more.
The text's logical organization takes you from theory and principles to practical skills development. Sample dialogues show how effective communication works, and practical exercises help you refine strategies for dealing with everyday encounters and challenging situations. Special recommendations are provided for working with specific patient popula-tions. The authors also highlight the benefits of improving your interpersonal skills, as well as the risks of unclear communication.
Features to Help You Become a Better Communicator:
Chapters on medication safety and management offer recommendations to reduce errors, protect patient safety, and help patients manage therapeutic regimens
Expanded material on professional collaboration offers suggestions for improving relationships with colleagues and other health care providers
Chapter on electronic communication provides guidelines for the growing use of e-mail and the Internet in the health care environment
Teaching Features Include:
Case studies, many based on actual situations, demonstrate practical applications
Review cases help you review and reinforce lessons learned
Review questions help you gauge your understanding of each chapter
In pharmacy practice, effective communication is essential for positive health outcomes. Communication has become even more important as health care continues to evolve rapidly. This text written especially for pharmacists, student pharmacists, and pharmacy staff -ensures that you have the tools you need to achieve successful interactions |
