About the Book:
Since the emergence
of Total Quality Management nearly two decades ago, business managers have been
deluged with a seemingly endless stream of methods, strategies, ideas, and techniques,
each "guaranteed" to be the secret to successfully implementing TQM.
What has been missing is a clear, objective evaluation of these competing
claims, and a systematic approach for implementing the best of these ideas in a
comprehensive quality initiative and measuring its progress. Implementing
Juran’s Road Map for Quality Leadership fills that need.
This practical guide to quality
management is based on papers, presentations, and topic tracks from the Juran
Institute’s annual IMPRO® conference for quality practitioners. It presents a
complete, step-by-step road map for managers who want to introduce and sustain
a successful quality initiative. This integrated model supplies the concepts,
processes, and tools needed to achieve world-class quality performance in every
business function and process. Employing numerous examples of applications and
lessons learned from the successes (and failures) of leading organizations,
this indispensable guide:
Identifies and
explains the major components of the Juran Institute’s model for Total Quality
Management
·
Provides
an implementation road map for developing the model
·
Presents
the successful strategies used by leaders, managers, and teams to produce
breakthrough performance levels
·
Integrates
front-line and leading-edge tools such as Intranets, blitz teams, and global
supplier management into quality management models
Featuring insights
from presentations by IMPRO® speakers such as Robert Galvin of Motorola and
Robert Kidder of Duracell, Implementing Juran’s Road Map for Quality Leadership
distills more than ten years of the Juran Institute’s best thinking and
practices into an unparalleled resource for quality professionals, senior and
middle managers, quality facilitators, and trainers. |
