About the book:

Just about every job requires excellent communication skills. To get ahead at work you need to be able to express yourself clearly and understand the feelings, needs and intentions of others.

So how can you make sure other people understand you and that you respond appropriately to other people. Whether it’s giving a presentation, getting your point across in a meeting, or understanding the effects of body language, the proven tips and techniques provided in this book will get you communicating more effectively and successfully in no time!

• Explain yourself clearly, and get your point across easily
• Know what to say to help others open up to you
• Feel confident about communicating with wide range of people  

Contents:

1.    What is communication? Knowing your communication style

2.    Confident communication

3.    Active listening and skilful questioning

4.    Reading between the lines; feelings, emotions and attitudes

5.    What to say, how to say it.

6.    Put it in writing

7.    Putting it into practice

8. Difficult Communication situations

About the Authors:

Gill Hassan is an associate tutor at the university of Sussex where she teachers a course on personal and career development. She is also a freelance trainer and delivers courses for voluntary organizations, schools, parents, young people, social workers and youth workers. These courses include assertiveness and confidence buildings, communication skills and communicating with children and teenagers. She has written courses on the subjects of health and child development for the Open University.