1. Introduction to
Total Quality Management, 2.
Leadership, 3. Information and
Analysis, 4. Strategic Planning, 5. Human Resource Focus, 6. Process Management, 7. Customer and Market Focus, 8. Benchmarking, 9. Organizing for Total Quality Management, 10. Productivity, Quality, and Re-engineering, 11. The Cost of Quality, 12.
ISO 9000 and Universal Standards of Quality, 13. Theory of Constraints, 14.
Varifilm Case Study.
About the Author
Dr. Joel Ross is Emeritus professor of management at Florida
atlantic University in Boca Raton, Florida. He graduated from yle University
& received his doctorate in business administration from George Washington
University. He has been chairman of Management 7 Director of the MBS Program.
Prior to his academic career, Dr. Ross was a Commander in the U. s. Navy.
is widely know as a platform speaker, seminar leader, consultant, & author.
He has developed & conducted management development programs for over one
hundred companies & organizations in the area of general management topics
in Israel, South Africa, Venezuela, Panama, India, Ecuador, the Philippines,
articles have appeared in such journals as journal of systems management,
Business Horizons, Long Range Planning, Industrial Management, Personnel,
Management Accounting, & Academy of Management Information Systems, People,
Profits, & productivity, and Total Quality Management: Text, Cases and
Readings, which has been adopted by over 200 colleges & universities.
has the reputation of being able to integrate academic principle with real
Dr. Susan Perry has been an adjunct faculty member in the Department
of Management, International Business & Enterpreneurship at Florida Atlantic
University. She graduated from the University of Florida & received her Ph.
D. from Florida Atlantic University. Dr. Perry is experienced in industry &
has conducted research in general management & corporate strategy.